Yes, we offer pre-orders for some products. Information about pre-orders is available on the relevant product page. We will also send you regular updates on the status of your order and the production stages at the factory.

Delivery times vary depending on your country of residence.

Shipping varies depending on your destination country. You can see how much you need to pay after filling in your shipping information.

We will send you an email with a tracking link once your order has been shipped. You will be able to track your package in real time.

Contact us with your order number at: contact@sketwave.com to find a solution to your problem.

As soon as we receive your order, our teams will prepare your order in our warehouses as soon as possible in order to transmit it to the carrier.
You will receive a shipping confirmation email with your tracking link once your order has been processed internally. This delay may be extended during new collection releases and peak periods.

You can return an item 14 days after receiving your order without having to provide a reason.

To make a return, please first contact us at the email address: contact@sketwave.com with your order number.

Items must be in their original condition without being worn or washed and in their original packaging. Otherwise, the return will not be accepted. Once received, your package will be examined.

Please note that if your returned items are not in their original condition, we will not be able to accept your return, and we will be obligated to return it to you.

Return shipping costs are the responsibility of the customer.

RIGHT OF WITHDRAWAL

According to article L.121-20 of the Consumer Code, all consumers have a period of 14 days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception of return costs.

You can exchange an item within 14 days of receiving your order.

Please send an email with your order number and the item you wish to exchange to contact@sketwave.com

Customer service will confirm the possibility of an exchange with another item if the chosen size is still available.

As soon as we receive the returned item, we will proceed to refund it as soon as possible. Customer service will confirm the refund of your order as soon as it is made. The refund is made to the payment method used during the purchase and is effective within 5 to 10 days depending on your bank.

You can pay with your Visa, Mastercard, Apple Pay or Shop Pay through our world-renowned payment provider Shopify Payments ensuring secure information exchange.

This could be due to several things such as a credit card error or an item being out of stock. Please try again and double-check your information.

For any payment related issues, please contact us at contact@sketwave.com for more information.

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